1. Acceptance of terms
By accessing or using KeleleGo (the "Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Description of service
KeleleGo is a technology marketplace that connects customers who need items moved, freight transported or ambulance transport arranged with independent transport providers who can fulfil those requests. KeleleGo facilitates the connection, pricing, tracking and dispute handling. KeleleGo does not own vehicles or ambulances, does not employ drivers and does not itself transport items.
3. User accounts
- You must provide accurate and complete information when creating an account
- You are responsible for keeping your password secure and for activity under your account
- You must be at least 18 years old to use the Service
- One person may not maintain multiple personal accounts. Business accounts may add team members under the business's parent account
- You may delete your account at any time from inside the app. See Delete your account
4. User responsibilities
Customers
- Provide accurate pickup and drop-off information, recipient name and recipient phone number
- Ensure items comply with applicable law and the prohibited-items list in section 5
- Pay for services at the price displayed at booking, or the accepted quotation for freight
- Be available, or have a representative available, for pickup and drop-off
Providers and drivers
- Maintain a valid driving licence and any required vehicle insurance and inspection certificates
- Handle items with care and report damage immediately
- Complete deliveries in a reasonable time and update the order status in the app
- Comply with all traffic, transport and safety laws of Uganda and any country you operate in
- Ambulance providers must hold and maintain the licences required for medical transport in their jurisdiction
Business accounts
- Designate an owner who is authorised to bind the company to these Terms
- Manage team members responsibly; orders placed by a team member are billed to the business
- Settle monthly invoices by their due date
5. Prohibited items
The following may not be booked through KeleleGo:
- Illegal substances or contraband
- Weapons, ammunition or explosives
- Hazardous materials not packed and labelled to international standards
- Stolen goods, counterfeit goods or goods intended for fraudulent use
- Live animals, unless arranged in advance with a licensed provider
- Items that violate any applicable Ugandan or international law
6. Payments and pricing
- The estimated price is displayed before you confirm a booking. The final price may differ if you change pickup, drop-off or item details during the delivery
- Business accounts may qualify for a volume discount tier; the active tier is shown on the order summary
- Payment is processed through third-party providers, including Mobile Money and card where available
- Refunds are handled case by case through the in-app support flow
- Freight quotations are issued by the independent provider and accepted directly between you and the provider
7. Limitation of liability
KeleleGo is not liable for:
- Loss, damage or theft caused by misdeclared contents, inadequate packaging or recipient unavailability
- Delays caused by traffic, weather, border procedures or other external factors
- Acts of independent providers, drivers or customers beyond our reasonable control
- Indirect, incidental or consequential damages
For confirmed losses caused by a provider using the platform, KeleleGo facilitates dispute resolution and may compensate up to a published cap shown at booking.
8. Termination
We may suspend or terminate accounts that violate these Terms, engage in fraud, repeatedly cancel orders without cause or pose a safety risk. You may delete your account at any time from the Profile screen.
9. Changes to terms
We may modify these Terms. Material changes are announced by email or in-app notification. Continued use of the Service after a change indicates acceptance of the updated Terms.
10. Governing law
These Terms are governed by the laws of the Republic of Uganda. Any dispute that cannot be resolved through the in-app dispute flow shall be settled in the competent courts of Kampala, Uganda.