You can delete your KeleleGo account at any time. Deletion is permanent — your profile is removed and you will not be able to sign back in. Past delivery records are kept in anonymised form so drivers, partners, dispute resolution, and tax reporting are not affected.
How to delete your account
From the mobile app (recommended)
- Open the KeleleGo app and sign in
- Tap the Profile tab in the bottom navigation
- Scroll to the bottom of the profile screen
- Tap Delete account
- Read the summary of what will be removed and what will be kept
- Enter your current password to confirm it is really you
- Optionally tell us why you are leaving
- Type DELETE in the confirmation field
- Tap Delete my account and confirm in the final prompt
Deletion takes effect immediately. You will be signed out of every device.
By email (alternative)
- Email info@kelelego.com from the email address on your account
- Subject line: Account Deletion Request
- Include the phone number on your account (so we can verify it is you)
- We respond within 3 business days to confirm
- Once verified, deletion is processed within 7 days
What we delete
| Data | What happens | When |
|---|---|---|
| Name, email, phone, password | Permanently deleted | Immediately |
| Profile photo | Permanently deleted | Immediately |
| Saved pickup / drop-off addresses | Permanently deleted | Immediately |
| Saved payment methods | Removed from KeleleGo (your payment provider handles their own records) | Immediately |
| Notification preferences and device tokens | Permanently deleted | Immediately |
| Active sign-in sessions on all devices | Revoked — you are signed out everywhere | Immediately |
| Support ticket messages tied to your account | Anonymised — the conversation history is kept for service quality but no longer linked to your identity | Within 30 days |
What we keep — and why
Some records are kept in anonymised form because they are required by Ugandan tax and consumer protection law, or because removing them would break records owned by other people (drivers, partners, recipients).
| Data | Why we keep it | How long |
|---|---|---|
| Past delivery records (anonymised) | Drivers and partners are paid based on these records; legal disputes may refer back to them | 7 years |
| Invoices and tax records | Required by Uganda Revenue Authority | 7 years |
| Driver earnings and payout history (for drivers) | Required for tax and payment reconciliation | 7 years |
| Records related to an open dispute or investigation | Required for fair dispute resolution | Until the matter is fully resolved |
After deletion
- You are signed out of every device immediately
- Your profile no longer appears in driver, support, or admin views
- You can create a new account at any time using the same email or phone — it will be a fresh account with no history attached
- If you change your mind within the first 24 hours, contact info@kelelego.com; we may be able to restore the account from a recent backup. After 24 hours, deletion is permanent.
Special cases
You are a business owner with a team
The app will refuse to delete your account if your business has active team members. Remove or transfer your team members first (Business dashboard → Team), then try again.
You are a driver with pending earnings
If you have unpaid earnings, contact info@kelelego.com before deleting so we can issue your final payout. Earnings records are kept for 7 years for tax purposes regardless of account status.
You are a team member of a business
Your team-member link to the parent business is removed automatically. The parent business account is unaffected.
Contact
Email: info@kelelego.com
Developer: JOLEMS INVESTMENTS LIMITED (trading as KeleleGo)
Address: Plot 1 Sembule Close, Ambitious Headquarters, Kivu Kitemu, Nsangi, Kampala, Uganda
Privacy Policy: kelelego.com/privacy-policy