You can delete your KeleleGo account at any time. Deletion is permanent. Your profile is removed and you will not be able to sign back in. Past delivery records are kept in anonymised form so providers, dispute resolution and tax reporting are not affected.
How to delete your account
From the mobile app
- Open the KeleleGo app and sign in
- Tap Profile in the bottom navigation
- Scroll to the bottom of the profile screen
- Tap Delete account
- Read the summary of what will be removed and what will be kept
- Enter your current password to confirm it is you
- Optionally tell us why you are leaving
- Type DELETE in the confirmation field
- Tap Delete my account and confirm in the final prompt
Deletion takes effect immediately. You will be signed out of every device.
By email
- Email info@kelelego.com from the email address on your account
- Use the subject line Account Deletion Request
- Include the phone number on your account so we can verify it is you
- We respond within 3 business days to confirm
- Once verified, deletion is processed within 7 days
Before you delete
Make sure you have no active deliveries in progress. If you own a business account with team members, remove or transfer them first. If you are a provider or driver with pending payouts, contact support first so we can pay you out.
What we delete
| Data | What happens | When |
|---|---|---|
| Name, email, phone, password | Permanently deleted | Immediately |
| Profile photo | Permanently deleted | Immediately |
| Saved pickup and drop-off addresses | Permanently deleted | Immediately |
| Saved payment methods | Removed from KeleleGo; your payment provider keeps its own records | Immediately |
| Notification preferences and device tokens | Permanently deleted | Immediately |
| Active sign-in sessions on all devices | Revoked; you are signed out everywhere | Immediately |
| Support ticket messages tied to your account | Anonymised; conversation kept for service quality but no longer linked to you | Within 30 days |
What we keep, and why
Some records are kept in anonymised form because Ugandan tax and consumer-protection law requires them, or because removing them would break records that belong to other people such as providers and recipients.
| Data | Why we keep it | How long |
|---|---|---|
| Past delivery records (anonymised) | Providers are paid from these records; disputes may refer to them | 7 years |
| Invoices and tax records | Required by Uganda Revenue Authority | 7 years |
| Provider earnings and payout history | Required for tax and payment reconciliation | 7 years |
| Records related to an open dispute or investigation | Required for fair dispute resolution | Until resolved |
Anonymised means your name, email, phone and any other personal identifier are removed from the record. What stays is the order number, pickup and drop-off areas, price and timestamps.
After deletion
- You are signed out of every device immediately
- Your profile no longer appears in provider, support or admin views
- You can create a new account at any time with the same email or phone. It will be a fresh account with no history
- If you change your mind within the first 24 hours, contact info@kelelego.com. We may be able to restore the account from a recent backup. After 24 hours, deletion is permanent
Special cases
You own a business account with a team
The app will not delete your account while the business has active team members. Remove or transfer them first under Business dashboard, then Team, and try again.
You are a provider or driver with pending earnings
Contact info@kelelego.com before deleting so we can issue your final payout. Earnings records are kept for 7 years for tax purposes regardless of account status.
You are a team member of a business
Your link to the parent business is removed automatically. The business account is unaffected.