Introduction
KeleleGo ("we", "our" or "us") operates the KeleleGo mobile application, web portal and website. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use the Service. KeleleGo is a technology marketplace operated by KeleleGo Company Limited; independent transport providers fulfil the deliveries booked through it.
Information we collect
Information you provide
- Account information: name, email address (optional for drivers), phone number, password
- Profile information: profile photo, addresses, vehicle and licence details (for providers and drivers)
- Payment information: payment method details, processed by third-party providers
- Communications: messages, support tickets, feedback and contact-form submissions
- Business information: company name, TIN, business type and saved locations (for business accounts)
Information collected automatically
- Location data: precise GPS coordinates during active deliveries; coarse location for nearby provider matching
- Device information: device type, operating system version, push-notification tokens
- Usage data: order activity, features used, in-app timestamps
- Diagnostics: crash reports and basic performance data without personal identifiers
How we use your information
- Provide and improve delivery, freight and ambulance transport matching
- Process bookings and send order notifications by email, SMS and push
- Match customers with independent providers in real time
- Enable live delivery tracking for customers and recipients
- Provide customer support through in-app tickets and chat
- Generate invoices and reports for business accounts
- Detect and prevent fraud, abuse and policy violations
- Comply with legal, tax and regulatory obligations in Uganda and the wider region
Information sharing
We share information only as needed to deliver the Service:
- Other users: pickup, drop-off and recipient details are shared between the customer placing the order and the provider fulfilling it
- Service providers: payment processors, cloud hosting, SMS gateway, push-notification platform and mapping providers
- Freight partners: when you submit a freight or cross-border enquiry, the provider you contact receives the enquiry details
- Legal authorities: when required by Ugandan law or a valid legal order
We do not sell your personal information and do not share it with third-party advertisers or cross-app trackers.
Data security
We use encryption in transit (TLS), encryption at rest, password hashing and access controls on internal systems. Sign-in sessions are time-limited and revoked on password change or account deletion.
Your rights
- Access the personal data we hold about you
- Correct inaccurate data through the in-app Profile screen
- Request deletion of your account. See Delete your account for the in-app steps and what is kept versus deleted
- Opt out of marketing communications. Transactional messages about your orders continue while the account is active
- Withdraw consent for data processing. Withdrawing consent for delivery-related data means we cannot continue to provide the Service
Data retention
We retain personal information while your account is active. After deletion, anonymised delivery, invoice and tax records are retained for up to 7 years to comply with Uganda Revenue Authority and consumer-protection requirements. See Delete your account for full detail.
Children's privacy
The Service is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact info@kelelego.com and we will remove the record.
International data transfers
Our servers and some service providers are located outside Uganda. Where data is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses to keep your information protected.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes are announced by email or in-app notification. The date at the top of this page reflects the current version.